At Verrlyn, we want you to feel confident about every purchase. If the size or fit isn’t right, we’re happy to assist with an exchange, subject to the terms below.
1. Exchange Window
We offer a 7-day exchange policy.
You may request an exchange within 7 days from the date your order is delivered.
Exchange requests received after this period may not be accepted.
2. Exchange Eligibility
To be eligible for an exchange, the product must:
Be unused and unworn
Be unwashed and unaltered
Be in its original condition
Have all original tags and labels attached
Be returned in its original packaging
Be accompanied by valid proof of purchase/order details
Products that show signs of wear, washing, alteration, stains, damage, fragrance, or any other signs of use will not be eligible for exchange.
> Please note: All exchange requests must be approved by the Verrlyn team before the product is shipped back. Products returned without prior approval may not be accepted.
3. How to Request an Exchange
To initiate an exchange, please email us at ordersupport@verrlyn.in within 7 days of receiving your order.
Please include:
Your Order ID
The product you wish to exchange
The reason for the exchange
Your preferred replacement size
Photographs of the product, if requested by our team
Our team will review your request and confirm whether it is eligible for exchange.
Important
Please do not send the product back before receiving confirmation from our team.
Once your exchange request is approved, we will share the return instructions with you.
4. Where to Send the Product
For approved exchange requests, our team will arrange for return pick-up and the partner courier will contact you for the same
5. Damaged, Defective or Incorrect Items
We take great care in checking every order before dispatch. However, if you receive a product that is:
Damaged
Defective
Incorrect
Missing an item
please contact us at *ordersupport@verrlyn.in as soon as possible after delivery*.
Please share your *Order ID and clear photographs/videos of the issue* so that our team can review it and provide the appropriate resolution.
6. Products Not Eligible for Exchange
The following products are not eligible for exchange:
Sale or clearance items
Gift cards
Customized or personalized products
Products that have been worn, used, washed or altered
Products that are damaged, stained or otherwise not in their original condition
Products returned without original tags or labels
Products returned without original packaging
Products sent back without prior exchange approval
If you are unsure whether your product is eligible for exchange, please contact our support team before sending it back.
7. Exchange & Replacement
Once we receive your returned product, it will be inspected by our quality team.
If the product meets our exchange criteria, the replacement will be processed based on product and size availability.
If your requested size or replacement product is unavailable, our team will contact you to discuss the available options.
8. Important Note
An exchange is subject to product availability and successful quality inspection.
The exchange policy applies only to eligible products purchased directly from Verrlyn through our official website.
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Need Help?
For any questions regarding your exchange, please contact our customer support team:
Email: ordersupport@verrlyn.in
Verrlyn — Crafted with care, for you and the planet.